Personalized support that makes healthcare easier
Managing healthcare can feel overwhelming. Scheduling appointments, coordinating referrals, completing paperwork, communicating with pharmacies, and keeping up with follow-up care can take time and create unnecessary stress.
HealthWorksPros Concierge Care™ provides personalized care coordination and navigation support to help patients and families move through the healthcare process with greater confidence, convenience, and continuity.
Our concierge team serves as a trusted point of contact before, during, and after your appointments—helping you stay informed, connected, and supported throughout your care journey.
Our Concierge Services
Dedicated Care Coordination
Patients receive personalized assistance with scheduling, follow-up needs, referrals, and communication across their care team. Our goal is to reduce confusion and help ensure important next steps are not missed.
Appointment
Navigation
We help coordinate appointments with specialists, therapists, diagnostic providers, and other healthcare professionals. Patients can also receive support understanding appointment requirements and preparing for upcoming visits.
Care Plan
Support
Our team helps patients stay engaged with their treatment plans through follow-up communication, reminders, and coordination with authorized members of the care team.
Medication Coordination
Concierge support may include assistance with refill requests, pharmacy communication, prior-authorization coordination, and questions related to obtaining prescribed medications.
Behavioral Health Navigation
We help patients identify and access appropriate behavioral health services, including psychiatric care, counseling, substance-use treatment, and community-based resources.
Telehealth Concierge Support
Patients can receive assistance preparing for virtual appointments, accessing the telehealth platform, testing their technology, and resolving common connection issues.
Employer and School Coordination
When authorized by the patient and clinically appropriate, our team can assist with care-related documentation, school forms, workplace notes, and coordination with approved representatives.
Family and Caregiver Support
With the patient’s permission, HealthWorksPros can help authorized family members and caregivers understand care instructions, coordinate appointments, and support continuity of care.
